Officejet pro 8720 will not send or receive faxes

[Greg0791]

Changed internet providers.  Set up officejet 8720.  Everything works but the fax.  When the fax test is run, all functions are okay, except it fails because "not using correct phone cord".  What does that mean??  Aren't phone cords all the same?

[Kumar0307]

@Greg0791, Welcome to the HP Support Community!

You will have to use a 2-wire phone cable. 

1. Obtain a telephone cord. If you received a cord with the printer, use it. If you did not receive a cord, make sure that you use a cord with connectors that have two wire leads, not four.

   

2. Connect the phone cord to the phone wall jack and to the 1-LINE jack on the back of the printer.

   

For more info, refer to - How to Fax

Hope this helps! Keep me posted. 

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