Only small proportion of scanned picture is saved

[Spartan900]

As per the title, only a small proportion of the scanned picture is saved as a .JPG.  The printer copies ok, and prints fine from a saved file; it is just scanning to .JPG or .TFF that fails.  Saving a scanned image to .PDF works fine.

I have tried uninstalling the printer software, rebooting the computer, then reinstalling with a fresh download from the HP website.  Still same problem.

The Windows 10 64bit operating system is up-to-date, and Windows Defender shows a clean bill of health.

[Dragon-Fur]

@Spartan900 

There are a couple of different software / applications available for this printer and Windows 10.

In general, most scan software includes a way to set the Page Size to "Entire Scan Area"  (exact wording might vary).

Example - Full Feature Software - HP Scan

9025_HP_Scan_menu_JPEG_1

Example - If supported - HP Smart for Windows

HP_Smart_W10_Scan_Photo_Screen_2

Example - If supported - HP Scan and Capture

Scan_and_Capture_Crop_1

References / Resources

Category How to > Select Topic:  Scan

How to Scan (Windows)

Full Feature Software - includes HP Scan

HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers 

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HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

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HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

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Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5532 e-All-in-One Printer 

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[Spartan900]

Thank you very much for your swift reply.

I have downloaded and installed the HP Scan and Capture software from the Microsoft Store, and can now successfully capture images as .JPG files.

Since the rest of the machine's applications run without problems, I am left with pointing the accusative finger at Windows 10 Updates for creating this problem where it didn't previously exist!