Our HP Officejet 4635 printer no longer can connect to our wireless wifi. It cant print.

[Richard8931]

Our Officejet 4635 printer no longer accepts print orders from any of our devices.  It worked up to several weeks ago.  I think it has something to do with our wireless connection.  How do I get it back online?

[Nal_NR]

Hi @Richard8931,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Let's try a few steps and see if that helps. 

Use the touchscreen to restore Wi-Fi setup mode.

On the printer control panel, touch the Setup icon or Wireless icon .

Select Network setup or Settings, and then select Restore Network Settings.

NOTE:

Your control panel might look different than the following example, but the steps are the same.

If a confirmation prompt displays, touch Yes.

Wait 60 seconds until the Wireless light blinks blue.

Within two hours, return to the app or software to find and add your printer and complete the setup.

You may also refer to these documents below for further assistance.

Troubleshoot a Wi-Fi connection to an HP printer

Wi-Fi connection is lost after router or network settings change

Update the firmware. CLICK HERE

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.