Out of range error message when I try to send fax. I called my home number from cell and heard ring

[pathh]

Got a new wireless gateway today. Cant send fax. Error message out of range. Diagnostic run from printer panel says no dial tone, but I called my home phone from my cell and could hear the fax machine ringing. I have a dial tone on my phone line. Checked all connections and rebooted everything except my gateway. 

[DavidSMP]

Hi @pathh,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post regarding assistance with fax issues.. I will be delighted to assist you here.  Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this?

• Did you try to setup Fax again?

For now please try these steps:

Here are some fax settings to set, on the printer, to see if it may help.

Go to the wrench, fax setup menu, OK, fax receive setup, OK, private receive, OK, turn it off.

Go to the wrench, arrow to fax setup, all faxes, error correction, OK, turn it off, OK.

Go to the wrench, arrow to fax setup, OK, all faxes, OK, fax speed, OK, set it to medium, OK.

If the issue persists, take a look at this document for Cannot Send or Receive Faxes.

Update the printer's firmware by a USB connection. HP LaserJet Firmware Update Utility.

Instructions to update the firmware can be found on this link: http://hp.care/2rHKwDD

This should fix the issue for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂