• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-15-2021 04:06 PM

HP Recommended
Product: Envy 4522 Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello
I am able to print to my Envy 4522 printer from my PC via WIFI. However I am no longer able to scan a document and send it to my Computer as a PDF file anymore.
In fact I am unable to scan at all now. I have tried lots of different things to try and solve it but to no avail.
The printer is not in my room. Tonight I brought the printer to my  room and it was just the same.
Is there anybody that can help me please without going through loads of hoops please.
Many thanks.
Les

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-16-2021 07:49 AM - edited ‎02-16-2021 07:57 AM

HP Recommended

Problem solved.
I tried everything under the sun to fix it but to no avail.
What I was able to establish is that it was caused by Adobe Flash Player no longer being available.
I got in touch with HP and got escalated to the top guys and they did a remote session and fixed it.

The bottom line is that they
Removed all drivers to do with the printer. 
They then downloaded the HP EXTENDED Drivers and installed them.
It scans perfectly now.
If you are unable to solve this issue yourself and you are in the UK, you will need to call 02076600403 and let them  do a remote session with you. 

 

 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-16-2021 07:49 AM - edited ‎02-16-2021 07:57 AM

HP Recommended

Problem solved.
I tried everything under the sun to fix it but to no avail.
What I was able to establish is that it was caused by Adobe Flash Player no longer being available.
I got in touch with HP and got escalated to the top guys and they did a remote session and fixed it.

The bottom line is that they
Removed all drivers to do with the printer. 
They then downloaded the HP EXTENDED Drivers and installed them.
It scans perfectly now.
If you are unable to solve this issue yourself and you are in the UK, you will need to call 02076600403 and let them  do a remote session with you. 

 

 

Was this reply helpful? Yes No

‎02-16-2021 07:52 AM

HP Recommended

Screenshot 2021-02-16 145005.jpg

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.