PDF Scans from HP Scan App too large

[cgorman]

I am using the HP Smart Scan feature to scan in pages and save as a PDF. File size being large is true but not my main issue as that I can correct...the issue I'm having is that the actual page size of the paper that is being scanned is 8.5x11 but when you open the PDF on the computer it shows the actual size to be 26.5 x 33.8 inches. 

This occurs with multiple printers to same computer as well as multiple computers from same/or different printers. We have tried every option to change settings when scanning and nothing seems to work. This is a recent occurrence as no more than 2 months ago we never had an issue with this. Almost like a recent update changed something.

All Computers being used are running Windows 10 but are all types (laptops, Desktops, different brands etc). Every printer that we are scanning from is an HP printer (Officejets, Deskjets & pagewide printers).

As of now the only work around we have come up with is to "print" the PDF after it is saved to anther PDF using "Fit" as the print sizing, then reducing the file size of the newly created  PDF in 8.5x11 inch size.

[KrazyToad]

@cgorman

Welcome to HP Support Community

I would like to help

I suggest you download the printer's Full Feature Software ( HP Printer Assistant Software ) to scan https://support.hp.com/us-en/drivers

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[JRatRTL]

Same here. I think the latest version of HP Smart has a bug.

[JRatRTL]

I did this today. No change. The HP Smart software has a bug. Note that changing the resolution setting changes the page size.

[Dragon-Fur · Accepted solution]

@JRatRTL 

@cgorman 

Edits - Update Content

New release - Dated July 1, 2021

Version 128.1.219.0

Comments

A test of PDF scan - simple eight page document - shows the "scan size" bug is fixed.

This is true for my test - everyone should, of course, try this for themselves.

NOTE:  Regardless, there is no "going back" to an older release.

If you have Automatic Updates switched on in the Store, the app is likely updated now.

You can also manually check / update applications.

Microsoft Store - Application Updates

Windows (Start) > Microsoft Store

In the upper right corner, click on the three horizontal dots ...

Select Settings > App updates > "Update apps automatically" = ON

In the upper right corner, click on the three horizontal dots ...

Select Downloads and Updates > Get Updates

If the application updates, consider:  Restart the computer and log in

==============================================================

Original Content

Welcome to the HP Community.

Yes, it's a bug.

🐛

An HP Smart team is working on the solution.

Documents scanned with HP Smart create a "bloated" larger page size and larger file size file.

At this writing,

The solution is expected about Mid-June in the form of a new version release for HP Smart.

What if?

If you have a "fat" file for which you no longer have the original document,

If you need to have a properly sized scan file,

Print the document at a reduced "Shrink to Fit" size,

Re-scan the printed document into the computer using OTHER than HP Smart.

OR

Use paid option to correct the file structure.

What to do while waiting for the solution?

For now, use alternative software to scan documents.

NOTE for Windows S mode users:

• Windows in S mode only allows installation of applications from the Microsoft Store.  Windows "S" mode scan options are therefore limited to those applications you can install from the Store (marked in Green).
• Windows 10 (full Windows) can make use of any of the "blue" or the "green" options.

Example list...

NOTE:  Alternatives do not necessarily provide the same settings / features as HP Smart.

HP Scan - part of the Full Feature Software / full driver printer software.

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

NAPS2 – “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

Paint (mspaint)

• Open  Paint
• Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[cgorman]

Thank you Dragon-Fur. I am looking forward to the update coming out and hopefully this issue will be resolved.

[Dragon-Fur]

@cgorman 

You are welcome.

I hope it is fixed soon, too.

As much as there are "other" ways to scan, some of the nice features in HP Smart are simply not available in the alternatives.

For those reading,

Reminder

Those of us outside of HP are never officially updated about internal HP affairs.

Anything we do hear and pass along is a courtesy and not an authorized communication from HP.

Stay Safe.

Carry On.