Paper Jam HP 6968

[Phyllis812]

I have a paperjam and cannot remove the pages from the printer. Can someone help please?  Thank you.

[A_Gayathri]

Hi @Phyllis812,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a paper jam issue in your HP OfficeJet Pro 6968, follow these steps:
 

Turn Off the Printer: Start by turning off the printer and unplugging it for safety.

Open the Printer: Open the front cover and remove the ink cartridges. This will give you better access to any jammed paper.

Check for Jammed Paper:

• Look for paper stuck in the input tray, output tray, or inside the printer.
• If you see any visible paper, gently pull it out. Be careful not to tear it.

Remove the Rear Access Door:

• Locate and remove the rear access door (if applicable) to check for jams in that area.
• Pull out any jammed paper you find.

Check the Paper Path:

• Look inside the printer for any bits of paper or debris that might be causing the jam.

Reinstall Components:

• Once you’ve removed all jammed paper, reinstall the rear access door and the ink cartridges.

Power On the Printer: Plug the printer back in and turn it on.

Run a Test Print: Try printing a test page to see if the issue is resolved.

Refer to this document: HP OfficeJet Pro 6968 All-in-One Printer User manual

Fixing a Paper Jam on HP OfficeJet Pro 6900 Printers

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Phyllis812]

Thank you for taking the time to reply.  I followed your directions and it's working now.  Thanks.

[A_Gayathri]

HI @Phyllis812 ,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support