Paper Size Mismatch And Photocopy Issue Together

[surendrabedsa]

Hello! Glad to connect.

When pressing the color photocopy button or black&white photocopy button the page comes out blank, it does not print the photocopy of the document placed on the glass scanner, and the HP Smart app says Paper Size Mismatch.

But when commanded photocopy again for the second time it prints in bigger size and dislocated print (not where it should be printing, different location on paper)

HP Ink Tank Wireless 416

Help me community

[VikramTheGreat]

Hi @surendrabedsa,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Based on your description, your HP Ink Tank Wireless 416 printer is experiencing a copying issue where:

• The first copy comes out blank.
• The second copy is misaligned and oversized.
• The HP Smart app shows a “Paper Size Mismatch” error.
   

Let’s walk through a few steps to fix this:

1. Check Scanner Glass and Document Placement

• Make sure the document is placed face down on the scanner glass.
• Align it with the top-left corner as marked.
• Clean the glass to remove any smudges or dust.

2. Set Correct Paper Size

• On the printer control panel or HP Smart app:
  • Go to Settings → Preferences → Paper Size
  • Set it to A4 or Letter, depending on your paper.
• Also, check Copy Settings and ensure Fit to Page is selected.

 3. Update Firmware

• Go to HP Ink Tank Wireless 410 series Software and Driver Downloads | HP® Support
• Download and install the latest firmware and HP Smart app.

4. Reset Copy Settings

• On the printer:
  • Press and hold the Copy button until the lights blink.
  • These resets copy settings to the default.

5. Try Copying from the HP Smart App

• Open the app → Tap Copy → Use Scanner Glass option.
• This bypasses hardware copy buttons and may avoid the mismatch.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[surendrabedsa]

Hello.

The steps did not work

Is there something more?

[VikramTheGreat]

Hi @surendrabedsa,

Thank you for letting me know, 

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

[surendrabedsa]

Not solved, the issue is still there

Printer serial number Removed

Another issue started today, not able to print. 

Will send the photos of the issue (not able to print)

[surendrabedsa]

[VikramTheGreat]

Hi @surendrabedsa,

Thank you for sharing the printer details. 

Sorry to hear that you still have trouble,

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support