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‎12-07-2020 07:02 PM

HP Recommended
Product: Envy 5000
Operating System: Chrome OS

I keep getting a message that says the paper tray is open, but it is not. There is NO paper stuck or anything else blocking the tray. What can I do?

Category:
1 REPLY 1

‎12-17-2020 04:05 AM

HP Recommended

@ALTrejo, Welcome to the HP Support Community!

 

Check for any obstructions or damages on the tray/tray path. 

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Also, perform the steps mentioned in this document - Paper Jam Error

Make sure the papers are correctly placed in the input tray as shown in - Loading Paper, Cards, and Envelopes

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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