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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-15-2021 01:51 AM

HP Recommended
Product: Serienummer: CN0656J0P7 Produktnummer:T8X23B
Operating System: Microsoft Windows 10 (64-bit)

Hi Community,

Why does the scanningfeeder not feed the document properly when I put it there according to instructions? I start the scanning from HP Smart-app and then  the document starts feeding with hesitation and only like 75-85 % of the actual page/text will be readable . The rest is just a grey field.

 

First time I use this scanningfunction.

 

Best

 

1 REPLY 1

‎10-15-2021 01:57 AM

HP Recommended

Hi,

Let's try calibrating the scanner:

https://support.hp.com/us-en/document/c05599921

 

Load and empty page to the tray and then calibrate the scanner from the software, as you use the HP Smart app and not the full feature software you would need to select Printer Settings and within the Print Quality toolbox section you should see the Calibrate scanner option.

 

If not, click on Advanced Settings and select the Tools tab, there too you should see the option available too.

 

Please calibrate it and check if you may see any difference then.

 

Shlomi



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