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‎04-28-2019 06:40 AM

HP Recommended
Product: J6480

Initially the display was carriage jam, and now it turned to paper jam. I have tried all the suggested solutions. Nothing is working in my J6480 model. Please HELP

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1 REPLY 1

‎04-29-2019 09:36 AM

HP Recommended

@KrishKay, Welcome to HP Support Community!

 

If you have already tried all the troubleshooting steps from this document, I am afraid it could be a hardware issue.

I would recommend you to try our other support options. Follow the steps below to reach out to our HP Support team:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

 

Thank you. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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