Phantom Document Feeder Jam

[Swamptext]

My HP 9010 Series Printer says there is a document scanner jam, but all the paper has been cleared

[Raj_05]

Hi @Swamptext,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a small piece of paper or debris stuck inside the document feeder, triggering the jam error message. Here's what you can do to troubleshoot.

• Inspect the Document Feeder: Open the document feeder cover and carefully inspect the rollers and the entire paper path for any shreds of paper, labels, or other debris. Use a flashlight if necessary to see into the feeder mechanism.
• Manually Rotate Rollers: Sometimes, debris can get stuck around the rollers. Gently rotate the rollers manually to see if you can dislodge any obstruction.
• Use Compressed Air: If you can't see any visible obstruction, try using a can of compressed air to blow out any dust or debris that might be stuck inside. Make sure to do this gently to avoid damaging any components.
• Restart the Printer: Turn off the printer, wait for a few minutes, and then turn it back on. Sometimes, a simple restart can clear out any temporary glitches.
• Reset the Printer: If the issue persists, try resetting the printer to its factory settings. Refer to your printer's manual for instructions on how to do this.
• Check for Firmware Updates: Ensure that your printer has the latest firmware installed. Sometimes, firmware updates include fixes for common issues like this.

By following these steps, you should be able to troubleshoot and resolve the phantom document feeder jam error on your HP 9010 Series Printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support