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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-05-2023 01:32 AM

HP Recommended

Wie kann ich HP-Drucker mit Fehlermeldung steuern und weiterhin als Scanner nutzen?

Hallo!
Da bei meinem HP-Photosmart 5510 die Tintenpatronen immer zu schnell eingetrocknet sind, habe ich diese entfernt, um das Gerät nur noch als Scanner zu benutzen. Durch die permanente Fehlermeldung: "Patronen einsetzen.." habe ich keinen Menüzugriff mehr. 
Da ich ausserdem ein neues Netzwerk habe, ist die Steuerung über Computer auch nicht möglich, denn der Drucker lässt ich nicht mit dem WLAN verbinden.
Gibt es eine Möglichkeit, die Fehlermeldung in irgendeiner Weise zu entfernen, sodass ich wieder Menüzugriff habe, um den Drucker mit dem Netzwerk verbinden zu können und ihn wieder als Scanner benutzen zu können?
 
Für eine Antwort wäre ich sehr dankbar.
Category:
1 REPLY 1

‎05-05-2023 12:12 PM

HP Recommended

Hi @Mar2023 !

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,
MayS. 

I work on behalf of HP
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