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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-11-2017 05:39 AM

HP Recommended
Product: Photosmart 6520 series
Operating System: Microsoft Windows 10 (64-bit)

I have a 6520series printer/scanner, on a desktop running Windows 10 with a USB connection. I recently had a scanning problem which was solved via the Forum. A complete uninstall/reinstall was required. Everything worked well for several days then when attempting to scan from the HP desktop icon a popup appeared headed HP Scan, reading 'The HP Photosmart 6520 series cannot be found'.

I ran HP Print and Scan Doctor and up to the Test Scan everything was ticked, but then the same popup appeared.

I tried a new USB cable both via my usual 4 way switch and direct to the USB port the result was the same popup

Printing is fine. Help AGAIN.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2017 07:05 PM

HP Recommended

 

@White-Lightning, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are facing scanning issues with your HP Photosmart 6520 e-All-in-One Printer and you get an error 'The HP Photosmart 6520 series cannot be found'.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: USB Scanner Connection Error (Windows)

 

Let me know how that works.
 

I hope you have a good day ahead.

Rainbow23 - HP Support.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-11-2017 07:05 PM

HP Recommended

 

@White-Lightning, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are facing scanning issues with your HP Photosmart 6520 e-All-in-One Printer and you get an error 'The HP Photosmart 6520 series cannot be found'.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: USB Scanner Connection Error (Windows)

 

Let me know how that works.
 

I hope you have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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