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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-13-2017 11:52 AM

HP Recommended
Product: Photosmart 7520

I used to be able to scan to a USB drive but no longer can.  I get an error the drive is not recognized.  I have tried several drives.  I have the same issue when trying to scan to a memory card.  I can get the memory card to work if I power off/on the printer, but this never was the case previously.  

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2017 07:07 PM

HP Recommended

@eagletrain

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you USB drive is not recognized on your HP Photosmart 7520  Printer. I would like to help you resolve this issue. 

 

Update the printer firmware.

Click here and refer the document to perform firmware update.

 

Let me know ho wit goes.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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4 REPLIES 4

‎11-14-2017 07:07 PM

HP Recommended

@eagletrain

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you USB drive is not recognized on your HP Photosmart 7520  Printer. I would like to help you resolve this issue. 

 

Update the printer firmware.

Click here and refer the document to perform firmware update.

 

Let me know ho wit goes.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎11-15-2017 05:52 PM

HP Recommended

The firmware update worked great.  Thanks.

Was this reply helpful? Yes No

‎11-15-2017 06:24 PM

HP Recommended

@eagletrain

 

Thanks for the reply.

I appreciate your time and effort.

 

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎03-06-2019 01:00 PM

HP Recommended

All firmware has been updated.  Trying it now.  Seems to be working okay now

Was this reply helpful? Yes No
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