Photosmart C3150 stopped communicating with laptop

[Trollker]

Two months ago, my Photosmart C3150 stopped communicating with laptop (I bought my laptop in February 2011 and it worked up with the printer until May 2022).  I connect the printer via USB and my computer says that the printer is "offline."   No matter what I do I couldn't get my computer to recognize the printer.  I can't find the installation CD, but otherwise I have tried everything.  On a whim this past weekend, I bought a new USB cable and it worked!  I printed a test page and did a simple scan and I thought everything was good.  I had to shut off the printer to move it while re-organizing in my house and of course, now the laptop is back to not recognizing the printer.  I know that I will probably have to get a new printer but I was hoping to keep this one going for a few months.  Please help!

[Anand_Andy]

Hi @Trollker,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Photosmart C3150 All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP printer setup (Windows built-in driver) for help

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Trollker]

Hi.  Thanks but this didn't work.  😥

[Anand_Andy]

@Trollker,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!