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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP Office Jet Pro 8620

Could someone please provide me with the steps on how to send a fax on the HP Office Jet Pro 8620, please?

 

Do you dial the number without dialing 1 or 9 first?

 

Do you place the paper with the documentation facing up or down?

 

Regards

1 REPLY 1
HP Recommended

@Yar330 

 

The User Guide provides an extensive "how-to" chapter that explains the Fax feature on your printer.

User Guide - Chapter 5 Fix - starting on Page 61

 

Paper loading instructions (User Guide - Page 62)

Load your original print-side down in the left-rear corner of the scanner glass or print-side up in the ADF.  

 

For more information, see Load an original on the scanner glass on page 27 or Load an original in the document feeder on page 28.

 

 

The Printer's Website Support Category How-to" > Topic Fax also provides documents and help.

 

See Category Troubleshooting > Topic Fax for documents that explain what to do when "fax does not fax".

 

Dialing Rules

 

Dialing rules are determined by your region (location) and your local telephone company.

 

Dialing 9 is used when you must dial "9" to get an outside line.  This might be the case in a work environment, at a hotel, or other "not at home" setup.

 

Dialing "1" in front of the area-code is necessary where your phone company has mandated the practice.  For example, in our location in the Western US, from a home land-line, we must dial 1-area code-number.  Example: 1-515-555-3720

 

Reminder:

  • This printer requires that you connect the fax to a land-line phone line.
  • Remember to use a "Two-wire" phone cord (one of these likely came with the printer).  If you do not have a two-line phone cord, you can purchase one at many office supply stores or online.

 

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP Officejet Pro 8620 e-All-in-One Printer series

 

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