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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-23-2023 03:53 PM

HP Recommended
Operating System: iOS

 I normally could scan from my printer to an email.  My printer is hooked up to my modem.  When I click Scan, to email, the printer says:  The printer could not connect to the server.  Touch Settings to check your proxy settings or touch "Print Report" to diagnose the problem.  It says:  The address for the Proxy Server is Incorrect.  I am not sure what IP address is needed.  That of the Modem, the Rotor, or my Printer.  I've tried a couple, but then it wants a PORT.  I don't know what port to use.  Please help.

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1 REPLY 1

‎05-25-2023 04:38 PM

HP Recommended

Thank you for clearing that up.  Knowing they were asking for the email outgoing mail port really helped.  I put in that number and the IP address of the Modem linked by Ethernet cable to the HP 5745 printer, but it didn't help.  I checked on CenturyLink, and 587 was the correct port.  I'm not sure what to do.  Oddly, the name of my friend's Wi-Fi is CenturyLink9566 (her old modem still here in the box), Her new modem is model Centurylink0850.  I tried updating the IP address to the one on this modem, but that did not fix my issue.  Centurylink installed this modem for her, and scanning worked for a while, but quit.  I think she's going to need the Geek Squad to figure it out.

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