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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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MJB32
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Solved!

Power failure Error OXB877902c when sending multiple pages ~ How to Resolve?

HP Recommended
HP Officejet 5255
Microsoft Windows 10 (64-bit)

Trying to fax multiple pages and power failure error prints out. Error message on printer is OXB877902c. All recommended troubleshooting shows PASS. Can anyone help, please? Thank You.

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Betty0610
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@MJB32

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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MJB32
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Great job as always. Thank You!

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Betty0610
HP Support Agent
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14,386 14,369 746 597
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I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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