Print Scanner Suddently Unreachable through HP Printer Assistant

[Moyer_S]

I've been using this printer for several years to print and scan documents from my Win10 PC through a USB connection.  This afternoon, after clicking the HP Scan software I suddenly received the following message:  "Scanner Unreachable.  Scanner communication cannot be established.  Ensure your product is powered on, check the connection, and ensure your network is functioning properly."

Printer Facts

- I can still print from the Win10 PC using the USB cable

- I can print and scan via WiFi connection using my iPad

Any assistance is greatly appreciated.

[Rainbow23]

Hi @Moyer_S,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing scanning issues with your HP Officejet 4630 E-All-In-One Printer while scanning from Windows computer.

This issue could occur if the full feature software is not installed.

Please download and install the full feature software from this weblink.

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Moyer_S]

I'm not sure why but the USB connection starting working again today.  Perhaps it was due to a Windows Update.