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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
M225dn
Other

Hi,

I use HP LaserJet Pro M2225dn on LAN with several MACs. Scanning works fine on existing installations (MacOS 15.3.2).

I installed new MAC (MacOS 15.3.2), but can't enable Scanner feature. Neither using MacOS provided driver, nor using latest "HP" downloaded from HP.COM

Does anybody knows the "trick" to enable Scanner capability? The driver seems to be the same, as on my "old" MAC, but it seems to be some issue in configuration.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Michael564, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
It sounds like a configuration or permission issue on the new Mac. Here are some steps you can try to enable the scanner functionality:

Reset the Printing System

  1. Go to System Settings > Printers & Scanners.
  2. Right-click (or Control + Click) on the printer list and select Reset Printing System.
  3. Re-add the printer by clicking the + button and selecting your HP LaserJet Pro M225dn.

Ensure Full Disk Access for HP Software

1. Go to System Settings > Privacy & Security > Full Disk Access.

2. Add:

  • HP Scan (if installed)
  • HP Easy Scan
  • Image Capture
  • Apple Scanner Drivers

3. Restart your Mac and try scanning again.

Manually Add the Scanner

  1. Open System Settings > Printers & Scanners.
  2. Click + to add a new device.
  3. Select your printer from the list and choose Use: HP LaserJet MFP M225 Scanner or HP Scan.
  4. Click Add and try scanning using Image Capture.

Use Image Capture Instead of HP Software

  • Open Image Capture.
  • Select your scanner from the sidebar.
  • Try scanning directly.

Check Scanner Connection

  • Ensure the scanner is visible in System Settings > Printers & Scanners.
  • Try scanning from a different Mac on the same network.
  • Restart the printer and Mac.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

View solution in original post

3 REPLIES 3
HP Recommended

@Michael564, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
It sounds like a configuration or permission issue on the new Mac. Here are some steps you can try to enable the scanner functionality:

Reset the Printing System

  1. Go to System Settings > Printers & Scanners.
  2. Right-click (or Control + Click) on the printer list and select Reset Printing System.
  3. Re-add the printer by clicking the + button and selecting your HP LaserJet Pro M225dn.

Ensure Full Disk Access for HP Software

1. Go to System Settings > Privacy & Security > Full Disk Access.

2. Add:

  • HP Scan (if installed)
  • HP Easy Scan
  • Image Capture
  • Apple Scanner Drivers

3. Restart your Mac and try scanning again.

Manually Add the Scanner

  1. Open System Settings > Printers & Scanners.
  2. Click + to add a new device.
  3. Select your printer from the list and choose Use: HP LaserJet MFP M225 Scanner or HP Scan.
  4. Click Add and try scanning using Image Capture.

Use Image Capture Instead of HP Software

  • Open Image Capture.
  • Select your scanner from the sidebar.
  • Try scanning directly.

Check Scanner Connection

  • Ensure the scanner is visible in System Settings > Printers & Scanners.
  • Try scanning from a different Mac on the same network.
  • Restart the printer and Mac.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

HP Recommended

@Max3Aj, thanks a lot for quick reaction. This works!

Michael

HP Recommended

@Michael564, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

 

Regards, 

Max3Aj

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