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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-23-2021 09:05 AM

HP Recommended
Product: LaserJet Pro MFP M277dw

I have a LaserJet Pro MFP M277dw and the mylar sheet on the ADF Glass is torn and needs to be replaced.  Is it possible to replace the sheet or will the entire glass need to be replaced?  If possible, where will I find the replacement(s) needed?

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2 REPLIES 2

‎02-26-2021 01:22 PM

HP Recommended

@woolly71

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎02-26-2021 04:43 PM - edited ‎02-26-2021 04:45 PM

HP Recommended

There was a part number created but the last time I checked it was still not available although some third party companies list it. Google G3Q59-60120 and you will find some sellers.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



2 people found this reply helpful
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