Printer HP 5520 can not scan

[vantveen44]

Suddenly I can no longer scan from my HP Photosmart 5520 e-All-in-One Printer.

Tried several things to solve the problem without any result:

- HP Print and Scan Docter

- Virtual Assistant

- Uninstall and Install a new print program

- A Dutch computer Help Forum (only found out that there were more complaints about the same issue)

[Nal_NR]

Hi @vantveen44,

Welcome to the HP Support Community. 

I'd like to help!

What is the Current operating system you are using?

Meanwhile, follow the steps from the mentioned documents below. 

Click here for Scanner not found or connected

Click here for 'Scanning is Currently Unavailable

You may also refer to this document. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[vantveen44]

I'm using Windows 10

The scanner still does NOT work.

[Nal_NR]

Hi @vantveen44,

Thanks for writing back Really appreciate your patience. This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!