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‎10-19-2019 01:33 PM

HP Recommended
Product: HP Officejet Pro 8610

I have a HP Officejet 8610 printer and have always used the HP ink cartridges.  My printer had used half of the ink in the cartridges and then showed the message "Missing or Failed Printhead."  Then a message with Error Code: Oxc19a0010."  I have used all the diagnostics suggested in the HP website without success.

 

Any suggestions!  Thank you.

3 people had the same question
1 REPLY 1

‎10-20-2019 12:57 AM - edited ‎10-20-2019 12:57 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Seeing the ""Missing or Failed Printhead" error message, it's likely that the printhead is defective.

 

If the printer is still under warranty (unlikely since this printer is pretty old), contact HP for support.

 

A newer updated equivalent printer with better specs would be the HP OfficeJet Pro 902x 901x series.

 

Thanks for choosing HP!

I am an HP Employee. Although I am speaking for myself and not for HP.
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