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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-21-2019 02:31 PM

HP Recommended
Product: HP DeskJET 2600
Operating System: Microsoft Windows 10 (64-bit)

Printer JET 2600 stopped copy, simply betrays empty leaf, and instead black prints somehow pale-gray, under diagnostics shows that number of paint in annualized rate

1 REPLY 1

‎10-24-2019 03:13 AM

HP Recommended

Hi @Pahom

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Copy" issue. 

 

To better assist you - Are you experiencing this issue while printing and scanning as well? 

 

While you respond to that, let's try these steps to reset the printer - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware. Download and install the firmware for Win 10 (64-bit) from this link. 

 

You may also refer to this document -  HP Printers - Resolving Copy Problems

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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