Printer Not Available - when scanning from HP Smart App on iOS

[dangerdude]

Just bought my new printer.  Set it up and able to print from my ipad and iphone.  Also able to send file to email to print.

But unable to scan photo/document from the Printer's flatbed scanner.  When I run HP Smart App's scanner function, after a minute of processing, it says that the Printer is not available.

I am connected to the same wifi network as well.

Any insights?

[dangerdude]

I ended up calling Support.  I was told that I could only use the camera option on the  HP Smart app on my iOS device.  The scan from printer isn’t possible. 

If so, why would they have that option on the app?  My old three year old Canon printer that I replaced had the ability to scan from the printer flatbed onto my iPhone and iPad.  I was told that if I wanted to scan from the printer, it is only possible from a computer.

is this true??? Is anyone else using the HP Smart app to scan from the printer?.

[MKazi]

@dangerdude

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

I understand that you have an HP ENVY 4520 All-in-One Printer and are able to print from your iPad and iPhone. But cannot scan a photo/document using the HP Smart app. Not worry, I'll do my best to help you. 

You should be able to scan using the HP Smart app. Please click here to access the detailed information about the HP Smart app. It clearly states that you may print or scan using the HP Smart app. 

I suggest you to uninstall and reinstall the HP Smart app on your iPad and iPhone and then try to scan. Let me know if you encounter any error message and also mention the error message that you get (if any). 

I hope this information helps. Keep me posted. Good luck! 🙂

[dangerdude]

I’ve done that already.  Uninstalled and installed the HP Smart app but still cannot scan anything.  It says the Printer is not available.

[Rainbow23]

Hi @dangerdude,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

This issue may require a one to one interaction over the phone.

Hence, you may contact HP Technical Phone Support at this link: http://hp.care/2r9wSvP

Select the country where you are located and type the product# or the serial number of the unit and then choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Click on 'Show Options' icon and then scroll down the page and select 'Get Phone Number' to get the phone number.

You have a good day ahead.

[aherring1]

Scanning from the HP Smart Scan had been working on my Ipad2 until a few days ago. It no longer works. So your info from HP is misinformation. Usually the end users know their product much better than the support people from Mars. 

I have tried everything that I can possibly do to scan from the Scan app. Won't work. So I have to use the Scan to Email in order to utilize the scanner in HP Smart App. Don't know what happened to change things. No updates or changes. Just must be a timed problem from HP.

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@dangerdude wrote:

I ended up calling Support.  I was told that I could only use the camera option on the  HP Smart app on my iOS device.  The scan from printer isn’t possible. 

If so, why would they have that option on the app?  My old three year old Canon printer that I replaced had the ability to scan from the printer flatbed onto my iPhone and iPad.  I was told that if I wanted to scan from the printer, it is only possible from a computer.

is this true??? Is anyone else using the HP Smart app to scan from the printer?.

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