• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-09-2020 03:52 AM

HP Recommended

@BEYONFRUSTRATED
Thank you for posting back. 

 

Since you have already tried most of the troubleshooting steps to resolve this issue, this sounds like hardware related issue with the HP printer.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎10-23-2020 01:50 PM - edited ‎11-05-2020 07:18 PM

HP Recommended

@ECHO_LAKE

 

I have run into the same problem stated by the OP and @beyonfrustrated but the posted solution did not work for me.

 

Some unspecified period of time elapsed after I successfully scanned a document (15 min? 30?).

 

Then the "Smart" app tells me the printer is "Offline." But the printer is on. Windows 10 Printer app knows the printer is there, but suddenly says the driver is unavailable. But it knows the printer's IP address.

I also have tried uninstalling and reinstalling the HP Smart app, because this worked the first time I experienced this problem - about August 2020, after a WIndows 10 patch. It did not fix things this time.

 

I tried powering the printer off and on.

 

I tried unplugging the USB cable and plugging it in. <- Please don't ignore this tidbit. Yes, I use USB when I am printing from my Windows 10 computer, so this is not a WiFi issue.

 

But this simple thing turned out to be the fix:

In the HP "Smart" app, I clicked on the "Printer Settings" tile. It opened up, loaded all the information, and then suddenly, the app shows the printer as "Online" - and I could scan again.

 

"Zed, we have a bug." - Agent K, MIB

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.