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‎02-01-2020 11:19 PM

HP Recommended
Product: MSI
Operating System: Microsoft Windows 10 (64-bit)

I Have an HP Officejet 7612, out of warranty, and having a Printhead appears to be missing, not detected or incorrectly installed message on printers screen.

I replaced all ink Cartridges and the computer it shows them all full.but the screen persists and attempts to use the SHOW ME button dose nothing. Even powering down Printer this screen persists and dose not go away. Dose a Printhead just fall off the printer mounts and falls to the bottom?

1 REPLY 1

‎02-02-2020 07:59 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

From the description, it's likely that the printhead is defective.  Nothing else can be done. (since it's out of warranty)

 

These series of printers does not have a customer replaceable printhead.

 

Thanks for choosing HP!

I am an HP Employee. Although I am speaking for myself and not for HP.
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