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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-24-2022 12:41 AM - last edited on ‎03-24-2022 11:19 AM by Retired

HP Recommended
Operating System: Android 9.0 Pie

Hi 


I have recently purchased a HP Envy 6430e and have set the HP smart app on my phone. The printing portion works; however, I have tried to scan to my phone and the start button is greyed out and I can select anything on the screen when I click on the tile (picture as example) ... The scan function from the printer to the computer works fine.  Is there something I am missing? When I have watched YouTube tutorials their screen does not look like this.

275857714_449490073591174_3884313699723715389_n.jpg

1 REPLY 1

‎04-04-2022 10:40 AM

HP Recommended

@Kmcpollock

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Uninstall and reinstall the HP Smart App and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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