Printer/Scanner won't stay connected and my internet is fine

[Jenniferprhino]

Takes forever to print a document.   I can't scan documents to the computer.  I have uninstalled and re installed the printer on the computer.  My internet is fine.  I have turned everything off and back on again. I don't know what else to do.....

[TEJ1602]

@Jenniferprhino, Welcome to HP Support Community!

This could be an issue with the printer drivers installed or connectivity. Let us try to isolate and resolve the issue-

Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

What is the distance between the router and the printer?

Keep me posted for further assistance.

[4Bob1]

distance is 2 feet

i know printer IP address but don't know how to do a ping test on my mac

[4Bob1]

ping test results

Bobs-2019-Mac-mini-2:~ Bob$ ping 10.0.0.16

PING 10.0.0.16 (10.0.0.16): 56 data bytes

64 bytes from 10.0.0.16: icmp_seq=0 ttl=255 time=7.807 ms

64 bytes from 10.0.0.16: icmp_seq=1 ttl=255 time=3.201 ms

64 bytes from 10.0.0.16: icmp_seq=2 ttl=255 time=4.544 ms

64 bytes from 10.0.0.16: icmp_seq=3 ttl=255 time=3.465 ms

64 bytes from 10.0.0.16: icmp_seq=4 ttl=255 time=4.122 ms

64 bytes from 10.0.0.16: icmp_seq=5 ttl=255 time=3.947 ms

64 bytes from 10.0.0.16: icmp_seq=6 ttl=255 time=3.874 ms

64 bytes from 10.0.0.16: icmp_seq=7 ttl=255 time=4.155 ms

64 bytes from 10.0.0.16: icmp_seq=8 ttl=255 time=2.331 ms

64 bytes from 10.0.0.16: icmp_seq=9 ttl=255 time=3.824 ms

64 bytes from 10.0.0.16: icmp_seq=10 ttl=255 time=3.406 ms

64 bytes from 10.0.0.16: icmp_seq=11 ttl=255 time=4.225 ms

64 bytes from 10.0.0.16: icmp_seq=12 ttl=255 time=5.151 ms

64 bytes from 10.0.0.16: icmp_seq=13 ttl=255 time=5.890 ms

64 bytes from 10.0.0.16: icmp_seq=14 ttl=255 time=3.589 ms

64 bytes from 10.0.0.16: icmp_seq=15 ttl=255 time=3.290 ms

64 bytes from 10.0.0.16: icmp_seq=16 ttl=255 time=7.508 ms

64 bytes from 10.0.0.16: icmp_seq=17 ttl=255 time=2.996 ms

^C

--- 10.0.0.16 ping statistics ---

18 packets transmitted, 18 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 2.331/4.296/7.807/1.420 ms

[TEJ1602]

@4Bob1

Thanks for replying!

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Siavashshabroo]

hello

Replace the interface cable.(usb)

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.