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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OFFICEJET 6600
Microsoft Windows 8.1 (64-bit)

I Needed to scan an important document to my computer.  I directly connected the printer to my computer and went to the HP Smart app.  It said the printer was unavailable.  So I reinstalled HP Smart and Disconnected the printer from my computer.  Shut it off for a few minutes with the power chord off and reset it.  Still nothing.  I don't know why It showed the printer was unavailable so I decided to do a dumb thing and print a test page from my computer.  Bam it printed.  So your software is really buggy because the 2 are obviously connected.

I found a fix by searching for a 3rd party WINDOWS scanner app.  I used that and it immediately scanned.  HP Smart is Trash.  That's all I created an account on here to say.

1 REPLY 1
HP Recommended

@Yosoydame Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign manual IP address and that should fix the issue.

  • On the printer control panel, press the Wireless button . ...
  • Press the button next to Settings, scroll to Print Report, and then press OK.
  • Scroll to Configuration Page, and then press OK.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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