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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-25-2024 03:12 PM

HP Recommended

Hi-- I recently installed a new VPN router (Aircove-694). All my devices connected wirelessly to the router including my HP Officejet Pro 8035. However, I get a DNS/Gateway error message that states "Printer could not connect to the server". When I print the report,  it states my printer is currently configured with a gateway address that cannot be accessed. I've tried everything including restarting my router, printer, pc, etc. Please advise, thanks! 

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1 person had the same question
1 REPLY 1

‎08-25-2024 09:45 PM

HP Recommended

Update: The issue has been resolved.

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