Printer cannot see computer when scanning

[PowerPeter]

Printer cannot see computer when scanning.  Computer CAN print to printer

[Garp_senchau]

@PowerPeter, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check the connection between your computer and printer. For USB, ensure the cable is secure or try a different port or cable. For Wi-Fi, ensure both devices are on the same network.

Ensure "Scan to Computer" is enabled through the HP Smart app.

Update or reinstall printer drivers by removing the printer from Devices and Printers and downloading the latest drivers from HP Support website.

Refer to this guide to update/reinstall drivers: Click here

If you are using WiFi, reset the printer’s network settings and reconnect to your WiFi. Check this guide to restore network settings in your printer

Disable or uninstall any conflicting scanning software, like Windows Fax and Scan.

Use HP Print and Scan Doctor from HP’s website to diagnose and fix issues.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[PowerPeter]

Operating system was upgraded to Windows 10.  In the past when pressing scan on printer “my computer” would appear.  Now other appears.  When pressing “other” several devices appear with names starting with ihop.  The first ihop will scan to my computer.  I have not tested what the others are.

[Garp_senchau]

Hey @PowerPeter,

I recommend removing all the duplicate devices and keeping only the one that works. Alternatively, you can remove everything and do a fresh start to make sure everything’s set up correctly.  

Let me know how it goes, and if you need any more help, feel free to reach out! 👍😊

Regards,