Printer defaults to FAX mode

[qasiboy13]

So I want to print things from my desktop, but it asks for a FAX recipent or whatever, I just want to know how I can press print on my desktop, and let the printer do the magic, rather than this fax recipent stuff. 

[Meghana_10]

Hi @qasiboy13,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Officejet Pro 6968 AIO printer is defaulting to the fax function instead of printing when you try to print from your new Windows 11 PC. This is a common issue when a printer has multiple “devices” installed (Print, Fax, Scan) and the default device is set incorrectly. Here’s how to fix it.

Check the default printer

• Press Windows + I to open Settings.
• Go to Bluetooth & devices → Printers & scanners.
• Find your HP printer in the list.
• Click it → Set as default.

If Windows says, “Let Windows manage my default printer”, toggle that off first.

Ensure you’re printing to the right device

Many HP printers show up as two devices:

• HP [Printer Name] → for printing
• HP [Printer Name] Fax → for faxing

Make sure your apps (Word, Chrome, etc.) are selecting the Printer device, not Fax.

Reinstall the printer driver (if needed)

• Go to Settings → Printers & scanners → your printer → Remove device.
• Download the latest driver from HP’s website for Windows 11: HP Software and Drivers.
• Install the printer driver (not the fax driver) and set it as default.

Test printing

• Open a simple document and try printing.
• Make sure the selected printer is the actual printer, not the fax option.

User guide - HP OfficeJet Pro 6960 All-in-One series User Guide

Software and drivers - HP OfficeJet Pro 6968 All-in-One Printer Software and Driver Downloads | HP® Support

We hope this helps.

Take care and have a good day.