Printer defective still under warranty. Need replacement

[enigmacat]

My printer is still under warranty until September 11th 2020. Could I please get a replacement? Many, many attempts have been made to fix a malfunctioning printer/scanner/fax, some from this forum and  others from computer repair men who are well-acquainted with printers. None of these instructions worked and it was determined that, since the printer never worked properly and I was able to use the scanner only once, it was damaged or defective. 

This product is defective and every time I have asked for instructions, they all failed. This product must have been damaged in shipment. I did nothing to cause the malfunction. The printer accidentally deletes files and the scanner cannot be located in my Device Manager. I know enough about computers and printers to know a defective product when I see one.

So I am requesting a replacement and according to your warranty literature, I qualify. Please do not keep giving me instructions after instructions because they are useless.  Please realizing that I am being neither vindictive or angry. I'm simply a dissatisfied customer who wants a working product. Thank you.

[Dragon-Fur · Accepted solution]

@enigmacat 

Your best, fastest, and most direct option is to submit your case to HP Support.

"We" are not HP Support.

Your best option is to submit a case with HP - we can do nothing on our side and our methods of contacting HP on your behalf are sometimes slower and not necessarily better.  For example, asking us to contact HP for you does not impact the outcome.

That said,

• I will submit a request that someone take a look.
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HP OfficeJet 3833 All-in-One Printer

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[enigmacat]

Thank you for your speedy reply. I will follow your instructions and see what happens.

[Dragon-Fur]

@enigmacat 

You are welcome.

Good Luck.

Stay Safe.

Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.