Printer doesn't scan. Does print & copy

[pjo9]

Purchased HP laser jet M234dw in March.  After setting up wireless system, have printed and copied documents with any problems.  Today for the 1st time, I needed to scan a document.  The scan function did not work.  Had already downloaded HP Smart app on my desktop computer.  When I pressed "scan" option, it said that it couldn't find the printer/scanner.

(I did test print and copy from the printer today).

The HP AI bot gave a list of instructions.  I checked all those suggestions.  Nothing worked.  Next I was connected to a chat person who said I needed to download HP Scan and also gave a list of other instructions.  I downloaded the software, and the scan function still doesn't work.

Trying one more time here.  If not I'll return it as still in the warranty period.  Very disappointing unless a breathing person can advise a solution.  Thanks.

[zoey7886]

@pjo9, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP LaserJet M234dw Scan Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you're experiencing issues with scanning on your HP LaserJet M234dw printer. Here are some steps you can try to resolve the issue:

Ensure Printer is Powered On and Connected:

• Make sure your printer is powered on and connected to the same wireless network as your computer.

Check HP Smart App Connection:

• Open the HP Smart app on your desktop.
• Make sure your printer is listed and shown as connected.

Restart Devices:

• Restart your printer and your computer to reset any potential connection issues.

Ensure Scan to Computer is Enabled:

• In the HP Smart app, ensure that the "Scan to Computer" feature is enabled.
• For Windows: Open the HP printer software, go to the Scan section, and select "Manage Scan to Computer." Click "Enable."
• For macOS: Open HP Utility, and under Scan Settings, click "Scan to Computer." Ensure that "Enable Scan to Computer" is selected.

Update Printer Firmware and Software:

• Ensure that both your printer firmware and the HP Smart app are updated to the latest version.
• You can check for firmware updates from the HP Smart app or by visiting HP support.

Use HP Scan Software (Windows):

• Load the document you wish to scan on the scanner glass.
• Open the HP Printer software, go to Scan, and select "Scan a Document or Photo."
• Adjust the settings if necessary and click "Scan."

Webscan via Embedded Web Server (EWS):

• Open a web browser and enter your printer’s IP address to access the Embedded Web Server.
• Go to the Settings tab, click Administrator Settings, and enable Webscan.
• Load your original document, go to the Scan tab in EWS, and use Webscan to perform the scan.

Check Network and Firewall Settings:

• Verify that your network setup is correct and that there is no firewall blocking communication

Hope this helps! 

Take care, and have an amazing day!  

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Regards,