Printer failure paper jam

[Bpink]

Ever since I received my new ink my printer hasn’t been working properly. I keep getting paper jam and printer failure. I followed the directions (more than a few times) to try and fix the problems, but nothing worked. I also got an error about the ink carriage not working. I removed the first 2 cartridges because I couldn’t get the carriage to move to get the rest out. The second cartridge was the blue and after I got it out I noticed that there was wet ink on the place where the cartridge goes. It’s a fairly new cartridge that I got from hp instant ink. I searched another error I got (0x6100004a) and that told me that my problems could be the cartridge that leaked. Please help me figure out what to do. Thanks…

[Rainbow23 · Accepted solution]

Hi @Bpink,

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

[Mike7884]

I have unplugged and power down several times. Still have this message.

[Bpink]

Ari ended up buying a new printer…😒

I loved that printer but could not get it to work.