Printer issue

[Curby]

When making a copy, sometimes it will shrink it.  How do I stop this from happening?

[Kumar0307]

@Curby, Welcome to the HP Support Community! I’m here to help.

To assist you better, are you making a copy from the flatbed glass on the printer or the HP Smart app?

To copy from an Android or iOS device 

1. Open the HP Smart app. 

2. Tap the Plus icon if you need to change to a different printer, or add a new printer. 

3. Tap Copy. The built-in camera will open. 

4. Put a document or photo in front of the camera, select a size option to help identifying the size of the original, and then tap the round button at the bottom of the screen to take a picture. TIP: For the best result, adjust the camera position to place the original within the provided frame on the preview screen. 

5. Set the number of copies or make other adjustments if necessary: 

● Tap the Add Pages icon to add more documents or photos. 

● Tap the Delete icon to remove documents or photos. 

● Tap Resize to adjust how to fill the original to the paper.

If you are using the glass, there are no options to change the settings. For more info, refer to page 64 of the User guide

Hope this helps! Let me know how it goes. 

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Have a great day!