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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Microsoft Windows 11

I successfully installed the drivers for an HP 8139 OfficeJet printer.  However, on the printer itself it keeps asking me to install a scanner driver.  The driver was installed during installation and I can scan from the desktop, just not the printer itself.  And the message won't go away.  Please help.

1 REPLY 1
HP Recommended

@Tazcrzy 

 

Welcome to the HP Community --

 

If the Full Driver printer software is installed,

Next,

The "Scan to Computer" feature must be enabled.

 

Example - "New" style full driver software - Manage Scan to Computer

9135_Manage_Scan_to_Computer_29135_Manage_Scan_to_Computer_2

 

Example - Windows - Full Feature Software - Installed - Printer Assistant included

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

Details / Additional Information

 

Full Driver Printer Software

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 8130 series EasyStart Printer Setup Software - Offline Use Only 

 

If asked, opt for the Full Driver to be installed.

 

After the software is installed, Restart the computer and sign in. 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

 

The installation of the full driver generally adds at least one, possibly two shortcuts to the Desktop.

 

 

 Note Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

 

DragonFur_0-1710191215026.png

 

HP Universal Scan Software

 

Model and Operating System version Dependent >>

HPUSS adds OCR libraries to installed HP Scan software.

 

HPUSS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop. Note:

 

Where supported, HPUSS can be installed as standalone or installed after the full feature / full solution printer software.

 

Open website  HP Universal Scan Full Feature Software 

If needful, choose a different OS > Open all

 

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in. 

 

Open section Update

HP Scan OCR Add-on Software

Click (or open in new Tab) See Full Details

Download / Save / Install the OCR feature add-on

 

HP_Universal_Scan_Menu_JPEG_Page-Size_2HP_Universal_Scan_Menu_JPEG_Page-Size_2

 

 

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP OfficeJet Pro 8139e All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.