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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-02-2019 09:31 PM

HP Recommended
Product: Pavillion g6-1b60us Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

The printer menu that shows up on my laptop screen only shows its printer options and not the scanner options. I want to get them back as somehow I lost them. My printer is an Office Jet J6480 All-In-One.

1 REPLY 1

‎01-02-2019 10:09 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer

2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

 

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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