Printer not found

[AuMan]

Hi, when trying to initiate a scan from my Windows 10 desktop, I get a "Printer Not Found" message.  I have reloaded and reloaded the latest drivers from the HP site.

The problem started after I installed a USB desk cam. When running SCAN doctor, the diagnostic tells me, in red, I have a driver check.  I have uninstalled all drivers (OfficeJet and desk cam) using a Retriveo deep dive uninstaller, all registry entries are deleted  and then reinstalled the proper HP driver.  No luck. 

Even more maddening is that I later installed the HP Smart software and those scans work.  So, it appears only the full function utilities supplied for the 8625 cannot find the printer on scans. 

It’s network connected and I can print from my desktop to the HP and can even scan/print from other PCs.  Any advice other than reload the OS?

Thanks

Mike

[A4Apollo · Accepted solution]

Hi! @AuMan, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand when you initiate a scan from your PC you are getting the printer not found error message.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

I appriciate your efforts for trying out the steps before reaching out to us.

Restart the computer, printer, and router

Restart the computer, printer, and router to resolve any error states present during the printer setup.

   NOTE:

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Disconnect the power cord from the router.

2. Turn off the printer.

3. Close all running programs on your computer, including the HP software installation window, then shut down the computer.

4. Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the computer.

7. Try installing the HP driver and software again.

Uninstall the printer software from the root level and install the full feature printer software check if it helps.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link: https://hp.care/2EzYs80

Also, assign a static IP address to your printer and check if it helps.

Refer the video instructions on how to assign a static IP address to the printer. Link: https://hp.care/2tV7I4y

If the issue still persists try updating the printer firmware and check if it helps. 

Update the printer firmware using this link: https://hp.care/2HmxdUJ

Refer this article to further troubleshoot printer not found issues. Link: https://hp.care/2HnR1qX

If the issue still persists after trying out the steps Run the HP Print and Scan Doctor on your PC.

Refer this article to know more information about using print and scan doctor on your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works! 
Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AuMan]

Following  your instructions up tp the downlod shortcut solve the probem.  I believe deleting the old drivers was the solution.  

However, the links included in the solution creted warnings from BITLY and I did nor proceed to the link.  Used the exisiting  install package and had success.

Thanks

[The_Fossette]

@AuMan, 

I am the The_Fossette. It looks like you were interacting with @A4Apollo, but he is out of the office today so I'll take over from here. 

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!