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‎10-11-2017 11:42 AM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Mac OS X 10.10 Yosemite

I changed out the color cartridges and now it doesn't print or copy in color. It only prints and copies in black and white. I can not fiqure out why.

29 people had the same question
1 REPLY 1

‎10-12-2017 01:06 PM - last edited on ‎04-01-2024 06:34 AM by Retired

HP Recommended

Hello, @CatLib – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a fantastic location to get help from the community, get suggestions and find what has worked for others!

 

I understand that you are having trouble while printing in color using your Officejet printer. Do not worry, I found a wonderful document to help you fix the issue.

 

Follow the steps listed here: HP OfficeJet 6900 Printers - Black or Color Ink Not Printing, Other Print Quality Issues

Make sure to try all the steps, but start with Step 4 & 5.

 

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

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Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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