Printer not scanning

[laxcaj]

Have always used the scan option on my printer to send document to my email which I really like. Just noticed I can't do that anymore. Each time I press the scan tab and email tab I keep getting the message " There was an internal processing error. Please retry or manually check the firmware updates".

Have done everything possible checked the network etc no joy. Could you pls guide on how to sort this out.

Regards

Laxcaj

[Nal_NR]

Hi @laxcaj

Welcome to the HP Support Community. 

I'd like to help!

Try the steps from here and see how it goes. 

Update the firmware: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @laxcaj,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!