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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎05-05-2020 07:37 PM

HP Recommended
Product: HP ENVY 5052
Operating System: Microsoft Windows 10 (64-bit)

HP ENVY 5000(5052) SERIES

ERROR CODE: OXDB0435BC 

KERNEL_EXEC_ST

4 people had the same question
1 REPLY 1

‎05-13-2020 08:20 AM

HP Recommended

Hi @catatter60

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Turn off IPv6

Use the control panel to turn off the IPv6 setting.

  1. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Network Setup, and then touch Advanced Settings.

  3. Turn off IPv6, and then touch Yes to confir

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

1 person found this reply helpful
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