Printer reads NETWORK CONNECTION ERROR. CHECK NETWORK AND TRY AGAIN

[TonyP22]

I'm trying to scan to my email using an Officejet Pro 8720 to my Mac.  I'm connected to my wifi, but every time I try to scan, it reads NETWORK CONNECTION ERROR.  CHECK NETWORK AND TRY AGAIN.  I disconnected printer from power source and also router and waited 30 seconds.  I've also removed the printer from computer in system preferences and reinstalled.  Not sure what else I can do.  Please help?

[Kumar0307]

Hi @TonyP22

Welcome to the HP Support Community. I'd be happy to assist you.

• Are you able to print wirelessly from the MAC?
• Have you tried scanning from your MAC and check if that works?

For now, let us try these steps to resolve this issue:

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

Perform a ping test

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

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