Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-24-2020 09:29 AM

HP Recommended
Product: Example: HP OFFICEJET PRO 8720
Operating System: macOS 10.13 High Sierra

I'm trying to scan to my email using an Officejet Pro 8720 to my Mac.  I'm connected to my wifi, but every time I try to scan, it reads NETWORK CONNECTION ERROR.  CHECK NETWORK AND TRY AGAIN.  I disconnected printer from power source and also router and waited 30 seconds.  I've also removed the printer from computer in system preferences and reinstalled.  Not sure what else I can do.  Please help?

4 people had the same question
1 REPLY 1

‎03-26-2020 01:25 PM

HP Recommended

Hi @TonyP22

Welcome to the HP Support Community. I'd be happy to assist you.

  • Are you able to print wirelessly from the MAC?
  • Have you tried scanning from your MAC and check if that works?

For now, let us try these steps to resolve this issue:

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Perform a ping test

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.