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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer
Microsoft Windows 11

When I scan and the scan goes to the documents file as a scan, I rename it but when I go to file the scan file in explorer and want to move it separate folder on my C Drive, why do I have to move it to a separate document folder, then move it to a sub-folder and then to another sub-folder, and then to another sub-folder and so on. Why can't I select the folder I want to file the document in from the document location in the main explorer file?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@SJbills 

 

Welcome to the HP Community --

 

I have no idea why you cannot open File Explorer, select (go to) a folder and select the final destination in one action.  It does seem laborious to select a folder and then hop it from one sub-folder to another to another.

 

If you are instead asking how to pre-select a destination folder during a scan operation, then what you can do depends on the software or application you are using to open, view, configure, and submit the job.

 

After the scan and before the save -- when File Explorer opens -- select (for example) a folder from the left column of the list.  Standard folders are generally listed plus those folders you have added to Quick Access.  Folders can be added to Quick Access from anywhere in the hierarchy. 

 

HP Smart - Windows - Application

HP Smart does not, on its own, recognize or handle Custom Shortcuts or Presets.  It does not provide direct access to customized destination folders - the save-to destination must be selected.

 

HP Scan - Windows - Software and part of the Full Feature Software

HP Scan recognizes (and can set) a Destination folder.

Example - HP Scan - Main Menu > More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_89025_HP_Scan_Menu_PDF_More_Destination_8

 

HP Scan and Capture - Windows - Application - Requires the Full Feature Software to have been installed

HP Scan and Capture can be set to save Images or Documents it supports to a designated destination folder.

HP Scan and Capture > Settings > Preferences > Change default folder

Scan_and_Capture_Document-Photo_Settings_2Scan_and_Capture_Document-Photo_Settings_2

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 6978 All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@SJbills 

 

Welcome to the HP Community --

 

I have no idea why you cannot open File Explorer, select (go to) a folder and select the final destination in one action.  It does seem laborious to select a folder and then hop it from one sub-folder to another to another.

 

If you are instead asking how to pre-select a destination folder during a scan operation, then what you can do depends on the software or application you are using to open, view, configure, and submit the job.

 

After the scan and before the save -- when File Explorer opens -- select (for example) a folder from the left column of the list.  Standard folders are generally listed plus those folders you have added to Quick Access.  Folders can be added to Quick Access from anywhere in the hierarchy. 

 

HP Smart - Windows - Application

HP Smart does not, on its own, recognize or handle Custom Shortcuts or Presets.  It does not provide direct access to customized destination folders - the save-to destination must be selected.

 

HP Scan - Windows - Software and part of the Full Feature Software

HP Scan recognizes (and can set) a Destination folder.

Example - HP Scan - Main Menu > More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_89025_HP_Scan_Menu_PDF_More_Destination_8

 

HP Scan and Capture - Windows - Application - Requires the Full Feature Software to have been installed

HP Scan and Capture can be set to save Images or Documents it supports to a designated destination folder.

HP Scan and Capture > Settings > Preferences > Change default folder

Scan_and_Capture_Document-Photo_Settings_2Scan_and_Capture_Document-Photo_Settings_2

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 6978 All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

No, my problem was not opening explorer, just the placement of the scanned file and working explorer to get to where I wanted the file.

However, your explanation was extremely helpful, and I thank you.

HP Recommended

@SJbills 

 

You are welcome.

Any time Explorer is improved, it also seems to become more of a challenge to use and manage the settings.

Smiling.

Happy Scanning.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.