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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-28-2026 07:06 PM

HP Recommended

I am moving my HP MFP from a Windows 10 machine where it works flawlessly to a Windows 11 machine where the printer works, but the scanner does not.
I have been unable to find any support for this.

1 person had the same question
1 REPLY 1

‎01-30-2026 01:59 PM

HP Recommended

Hi @ObiWan3,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I am sorry to hear that your HP MFP printer is functioning correctly but the scanner is not working after moving from a Windows 10 to Windows 11 machine, cI would request you to please follow the steps:

 

Uninstall Old Drivers

  • Go to Settings → Apps → Installed apps.
  • Remove any existing HP printer software.
  • Restart your PC to clear out old driver remnants.

Install HP Full‑Feature Software

  • Visit HP Support → Drivers & Downloads for your exact MFP model.
  • Download the Full Feature Software and Drivers package (not just the basic driver).
  • Run the installer and choose USB or Network connection depending on how your printer is connected.

Install HP Smart App

  • From the Microsoft Store, install HP Smart.
  • This app provides scanning functionality on Windows 11, even if the legacy HP Scan software doesn’t work.
  • Add your printer in HP Smart and test scanning.

Update Windows & Firmware

  • Run Windows Update to ensure all device drivers are current.
  • Check HP’s site for a firmware update for your MFP.
  • Firmware updates often fix compatibility issues with newer OS versions.

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


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