Printer scanner not working

[ThomasBClausen]

I installed my printer HP Deskjet 2800e. Trying to use the scanner from the app but it says my printer doesn’t support scanning. But it does. Can you fix it please?

[Max3Aj]

@ThomasBClausen, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It looks like you're experiencing issues with your HP printer and the HP Smart app. Here’s a step-by-step guide to troubleshoot and resolve the problem:

Restart Everything

1. Turn off the printer and unplug it for 30 seconds.
2. Restart your PC or mobile device.
3. Turn the printer back on and reconnect it.

Reinstall HP Smart App (Clean Install)

Sometimes the app can get stuck in a misconfigured state. Here’s how to perform a clean install:On Windows:

1. Uninstall the HP Smart app.
2. Navigate to C:\ProgramData\HP\ and delete the HP folder (if it exists).
3. Reinstall the latest version of HP Smart from the HP Smart for Windows.

On macOS:

1. Uninstall the HP Smart app.
2. Use Finder → Go → Go to Folder → ~/Library/Application Support/HP/ and delete that folder.
3. Reinstall the latest version of HP Smart from the HP Smart for Mac.

Connect the Printer Correctly

When you re-add the printer:

1. Make sure you're signed into HP Smart with your HP account.
2. Select the printer when it appears. If it shows "Web Services not enabled," enable them.
3. Try adding the printer using its IP address instead (you can find this in the printer settings or your router).

Use Windows Fax and Scan / Image Capture

While troubleshooting the app, you can try scanning via:

• Windows: Search for Windows Fax and Scan or the Scan app.
• Mac: Open Image Capture from Applications → Select your printer → Scan.

HP Print and Scan Doctor (Windows only)

1. Download the HP Print and Scan Doctor.
2. Run it and let it automatically diagnose and fix scanning issues.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support