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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Keep getting message Scan to PCActivation is not working - Scan to computer no longer activated. I have uninstalled/reinstalled. When I try to scan get a message printer is not connected, but at the same time I can print. I have ran the trouble shooter etc etc to no avail.   I can print/scan for a 2nd computer to the printer in question????

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