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Featured blog article:

Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-04-2022 06:41 AM

HP Recommended
Product: HP LaserJet Pro MFP M130a
Operating System: Microsoft Windows 10 (64-bit)

Good day, 

Can someone kindly advise what the problem is ... Out of no where my HP wants me to sign in when I tried to scan documents. I have tried everything to get this to work. I can print as it is downloaded but it wont let me sign in to scan? I did further search under contact us and it says my printer has expired. Surely even though it is no longer under warranty i should still be able to sign in and scan my documents?

I am beyond it now ! 

1 person had the same question
5 REPLIES 5

‎07-07-2022 12:14 PM

HP Recommended

@Sunshinezim2022

 

Welcome to the HP support community.

 

Are you trying to login into the HP Smart app?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎07-11-2022 05:54 AM

HP Recommended

I have a Laser Jet Pro MFP M130a I want to scan documents and its asking me to sign in. I enter password then says can not connect because of VPN. I removed my VPN and still can not connect. I entered my printer, scanner and it says its expired?

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‎08-08-2022 01:24 AM

HP Recommended

@Sunshinezim2022

 

How are you trying to scan?

Are you using any application to scan?

Sandytechy20
I am an HP Employee

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‎09-08-2022 01:23 PM

HP Recommended

The issue is why we suddenly have to "sign-in" to use the scanner. Doesn't matter which HP scanner it is - like a all-in-one laser. This gives HP access to our private information, including sending what should be "secure" material.  This is the only Help that actually comes up.

Does anyone have a cure?

 

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‎09-08-2022 01:27 PM

HP Recommended

The same way I always have - with HP Smart, on my Mac.  P.S.  It took me about an hour of wasted time to "sign in".

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